Privacy policy

Privacy Policy – Murv

At Murv, we highly value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you interact with our website and services.

1. Information We Collect

  • Personal Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: securely processed by third-party providers; we do not store full credit card details.

  • Browsing Data: IP address, browser type, device information, cookies and browsing behaviour.

  • Communications: Messages exchanged through customer support, email or other contact channels.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you regarding purchases, enquiries and support.

  • Improve our website, products and services.

  • Send personalised marketing offers and updates (with your consent).

  • Ensure compliance with legal and regulatory requirements.

3. Legal Basis for Processing

We process your personal information based on:

  • Consent: when you subscribe to newsletters or accept cookies.

  • Performance of a Contract: to process and deliver your purchases.

  • Legal Obligations: to comply with tax, fraud prevention and other regulatory requirements.

  • Legitimate Interests: to improve our services and ensure website security.

4. Sharing of Information

Your information may be shared with:

  • Payment providers and logistics partners (only the data strictly necessary to process transactions).

  • Service providers that assist us with website hosting, analytics and marketing.

  • Authorities, where required by law or necessary to protect our legal interests.

We never sell your personal information to third parties.

5. International Data Transfers

As a global brand, some data may be processed outside your country of residence. We implement appropriate safeguards to ensure that your information remains protected in accordance with GDPR, LGPD and CCPA.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce agreements.

7. Your Rights

Depending on your place of residence, you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates.

  • Request the deletion of your data.

  • Object to certain processing activities.

  • Withdraw your consent at any time (e.g. unsubscribe from marketing).

To exercise these rights, please contact us at: support@murv.com

8. Security

We implement strict security measures to protect your data against unauthorised access, alteration, disclosure or destruction.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised date above.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Murv – Customer Support
📧 support@murv.com