Shipping policy

Shipping Policy – Murv

At Murv, our goal is to deliver your order quickly, safely and efficiently – no matter where in the world you are located.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Methods & Delivery Times

We offer worldwide shipping through trusted shipping carriers. Estimated delivery times:

  • North America & Europe: 7–15 business days

  • Latin America: 10–20 business days

  • Asia & Oceania: 10–20 business days

  • Middle East & Africa: 12–25 business days

⚠️ Delivery times are estimates and may vary depending on customs clearance, local postal delays or other factors beyond our control.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order size.

  • We may offer free shipping promotions for orders above a certain value.

4. Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes or customs fees imposed by your country.

  • These charges are the responsibility of the customer and are not included in the product price or shipping costs.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.

  • You can track your order on our website or through the shipping carrier's platform.

6. Delays & Lost Packages

  • If your order is delayed beyond the estimated delivery timeframe, please contact us at support@murv.com.

  • If a package is confirmed as lost by the shipping carrier, we will arrange a replacement or refund.

7. Contact

If you have any questions about shipping, please contact us:

Murv – Customer Support
📧 support@murv.com